BCA
classroom

Classroom

BCA's training and development staff is experienced in delivering effective, interactive programs on a wide range of topics for personnel at all levels of your organization.

Management/supervisory skills: interviewing and selection, performance management, coaching, team-building, and leadership

Sales skills: retail, outside sales, sales management, and business-to-business

Customer service: face-to-face interaction, phone skills, and living a positive attitude

Technician training: troubleshooting and diagnosis, repair and replacement procedures, and equipment maintenance

Train-the-trainer: prepare your staff to deliver your programs

Assessment and evaluation: DiSC Personality Profile and Leadership Practices Inventory